Frequently Asked Questions

You must pay a deposit of 50% two weeks after booking. The remaining 50% must be paid by bank transfer four weeks before arrival. If you have booked within two weeks of arrival, you must pay the full amount in one go. Your booking confirmation will contain a payment link.

You will receive confirmation by e-mail once we have received your payment. If you pay via the payment link in the booking confirmation, you will receive this e-mail within an hour. If you pay by bank transfer, you will receive confirmation of payment within two working days.

Your booking confirmation contains a payment link. The easiest way to pay is to use this link. If you transfer the amount due to us by bank transfer, please quote the reference number stated in the booking confirmation. You will find this reference number under the payment link.

In your booking confirmation, you will receive a link to mijn.mechelerhof.nl. Here you can view your booking, make payments and, for example, add items or change the number of people.

During the booking process, you can choose a holiday home number yourself via the park map. There is a €27.50 preference fee for this. Buitenplaats de Mechelerhof reserves the right to offer comparable accommodation in the event of a serious malfunction or calamity that renders the desired holiday home unavailable. In such cases, the preference fee will of course be refunded.

It is possible to take an option on a reservation. The term of the option depends on the arrival date and is a maximum of 7 days. We ask you to finalise or cancel the option within the agreed term or within a maximum of 7 days. After 7 days, your option will automatically be converted into a definitive booking. For last-minute bookings, i.e. 14 days before the arrival date, option bookings are not possible.

If you have not received a confirmation email within 24 hours of making an online booking, please let us know by telephone or email. We will then ensure that your confirmation is sent to you. To be on the safe side, please always check your spam folder first. Occasionally, email programmes place confirmations in the spam folder.

If you have made a booking by telephone and have not received a confirmation by email or post after making your reservation, please let us know by telephone or email. We will then ensure that your confirmation is sent to you.

If you have made your reservation directly through Buitenplaats de Mechelerhof (online, by telephone or by email), you can only cancel in writing. You can do this via our contact page, for example. Always state the booking number.

In the event of cancellation, you will be required to pay compensation to Buitenplaats de Mechelerhof. This amounts to:

• 15% of the agreed price for cancellations more than three months before the start date;
• 50% of the agreed price for cancellations between three and two months before the start date;
• for cancellations between two and one month before the start date, 75% of the agreed price;
• for cancellations within one month before the start date, 90% of the agreed price;
• for cancellations on the day of the start date, 100% of the agreed price.

For the cancellation conditions, we also refer to the general terms and conditions. If you have booked through an external booking channel or travel agency, you must cancel your stay there.

You can change your booking up to 28 days before your arrival date. However, another stay must be available, the new stay must be in the same year, and the rental price of your booking must remain the same or be higher. If the changed booking is more expensive, you will pay the difference.

Arrival times are from 3 p.m. to 5 p.m. If you wish to arrive earlier, you can book an early check-in, subject to availability. If you expect to arrive later than 5 p.m., please contact reception. We can then leave the key to your holiday home in a safe deposit box for you. The reception desk can be reached on 0031 43 – 455 22 22 or by email at info@mechelerhof.nl.

No deposit is required for your stay in a holiday home. However, we do ask you to sign a form for a one-off direct debit of €150 in case there are any unexpected charges. In that case, we can settle this with a one-off direct debit. Buitenplaats de Mechelerhof assumes that you will leave your holiday home tidy after your stay.

You must leave your holiday home swept clean, take out the rubbish, do the washing up, strip the beds and leave the bedding in the hall, empty the fridge, switch it off and leave it open, and put the (garden) furniture back in its proper place.

Your holiday home does not come with standard children's furniture. You can book a cot including bed linen or a high chair. If you wish to use a stair gate, you can borrow one from reception.

Buitenplaats de Mecherhof is a car-free park. Upon arrival and departure, you can park your car at the farm to load or unload your luggage. Each farm has luggage trolleys that you can use to transport your luggage to the accommodation. You can then park your car in the central car park. Disabled guests can park close to their holiday home. Please ask for a special parking permit at reception. All other vehicles must be parked in the central car park.

During your stay at Buitenplaats De Mechelerhof, you can use the launderette daily from 9 a.m. to 9 p.m. The launderette is located on the left-hand side of the reception desk, directly next to the reception desk. There is both a washing machine and a dryer. Tokens for the machines can be purchased at the reception desk. Washing powder is available for you at the washing machine.

There are no specific holiday homes equipped for disabled guests. However, there are several holiday homes with only a ground floor. You can select these when booking (choose ground floor). Please enquire at our reception about the options. We are happy to provide customised solutions to make your stay more pleasant.

The terrain of our holiday park itself is hilly, as we know South Limburg. The facilities and amenities on the park are wheelchair accessible. The ground-level holiday homes are the best choice for wheelchair users, however, there are no specific adjustments in the homes. It is always wise to contact the holiday park in advance to ask specific questions about accessibility and any special needs.

Your visitors are most welcome at Buitenplaats de Mechelerhof. If your guests are staying overnight, please register them before the reception closes. Your guests are responsible for paying government taxes and the bed linen package.

All holiday homes have a filter coffee machine and a Nespresso or Lavazza machine. Coffee filters and coffee capsules are available at reception. You can also bring your own, of course.

A Wi-Fi connection is available for park guests. This is free to use, but may not always be suitable for uploading and downloading very large files, films or large photos when there are many guests at our holiday park. Please bear this in mind so that we can all enjoy a good connection.

All holiday homes are equipped with a dishwasher and a combination microwave. You will receive 2 dishwasher tablets upon arrival at your holiday home.

All our properties are non-smoking.

At De Mechelerhof, you can enjoy a holiday surrounded by the charm of Limburg's square farms. Our holiday homes are terraced and situated around a cosy courtyard, each with its own terrace and a shared garden. To ensure that all our guests, young and old, can enjoy the outdoors to the fullest, we kindly request that you refrain from smoking in the area surrounding the holiday homes. For smokers, there are plenty of places in the park where you can smoke without disturbing other guests. Thank you for your understanding and cooperation!

In the surroundings of Buitenplaats de Mechelerhof you can take your dog for a lovely walk. We therefore understand if you want to take your pet with you on holiday in South Limburg. In a number of holiday homes pets are allowed. The other holiday homes are pet-free. The costs are € 7,50 per pet per night. If you bring a pet, a cleaning surcharge of € 15 per accommodation also applies.

Yes, we also have pet-free holiday homes at Buitenplaats de Mechelerhof. When making your reservation, you can easily select “pet-free” as a criterion. If no results are displayed, this means that there are no pet-free homes available. In that case, it is best to contact the reception by telephone.

In the holiday homes at Buitenplaats de Mechelerhof where pets are permitted, you may bring a maximum of two dogs.

Of course, the southern Netherlands is a great destination for a holiday with dogs. The varied landscape and numerous walking trails ensure that dogs can enjoy themselves to the fullest. Are you looking for a holiday home in Limburg where dogs are also allowed? De Mechelerhof has various holiday homes where you can bring two dogs.