Read all booking terms here
1.1 These General Conditions apply to all offers, reservations and agreements with respect to all accommodation and other facilities rented by Buitenplaats de Mechelerhof.
1.2 In these General Conditions the term 'tenant' means: the person who enters into an agreement with Buitenplaats de Mechelerhof concerning the rent/use of accommodation. The term 'user' (hereafter also referred to as guest) means: the tenant and the persons specified by the tenant who will make use of the accommodation and/or other facilities rented by the tenant.
1.3 These General Terms and Conditions apply regardless of your (prior) reference to any terms of your own or to any other general terms and conditions. Buitenplaats de Mechelerhof rejects any General Conditions referred to or used by you.
1.4 Any agreements deviating from these General Terms and Conditions shall only be valid if agreed in writing.
2.1 Buitenplaats de Mechelerhof will only accept reservations from persons 18 years or older. Reservations made by persons younger than that age are not valid.
2.2 Buitenplaats de Mechelerhof reserves the right to refuse special reservations, especially groups, without having to state any reasons.
2.3 When Buitenplaats de Mechelerhof accepts your reservation, we will send you a confirmation and an invoice within 14 days after the reservation has been made. You are requested to check this confirmation for accuracy immediately upon receipt. Any inaccuracies must be immediately reported to Buitenplaats de Mechelerhof.
2.4 If you are not in receipt of a confirmation/invoice within 14 days after the reservation was made, you must immediately contact the reservations department.
2.5 An agreement between you and Buitenplaats de Mechelerhof is established from the moment that Buitenplaats de Mechelerhof has confirmed the reservation to you.
2.6 The agreement is about renting accommodation for recreational use, which by its nature is of short duration, so not for permanent residence.
2.7 The agreement will end by operation of law at the end of the agreed period, without notice of termination being required.
3. AMENDMENTS TO THE AGREEMENT
3.1 If, after the conclusion of the agreement, you wish to make changes to the agreement, Buitenplaats de Mechelerhof is not obliged to accept them. It is at the discretion of Buitenplaats de Mechelerhof to determine whether and to what extent it will accept such changes. In case Buitenplaats de Mechelerhof accepts your changes, Buitenplaats de Mechelerhof will charge you for the costs of the changes.
3.2 Changes of arrival date and/or location from 28 days before arrival are not allowed. In these cases the cancellation costs as described in article 14. of these General Conditions apply.
3.3 If, after the conclusion of a contract for more than one accommodation, you wish to reduce the number of accommodations, the cancellation conditions as described in Article 14 of our General Conditions will apply.
4.1 It is not permitted for the tenant or other users to make use of the accommodation under any denomination or on any account whatsoever, unless agreed otherwise with Buitenplaats de Mechelerhof.
4.2 If you and Buitenplaats de Mechelerhof have agreed that you and/or one or more users will be replaced, you will remain severally liable towards Buitenplaats de Mechelerhof, in addition to the tenant and/or users who are replacing you and/or other users, for the payment of the outstanding part of the rent, the costs for changes (see article 3.1) and any extra costs resulting from the replacement and possible cancellation costs.
5.1 You are required to pay to Buitenplaats de Mechelerhof the agreed rental price, as mentioned in the confirmation/invoice of the reservation.
5.2 Price reductions and/or special offers can no longer be applied after confirmation of the reservation/invoice has been sent by Buitenplaats de Mechelerhof.
5.3 All prices are, where applicable, inclusive of VAT, unless otherwise stated.
5.4 Buitenplaats de Mechelerhof reserves the right to increase prices due to changes in legislation or regulations (including but not limited to VAT, tourist tax and insurance tax) over which Buitenplaats de Mechelerhof has no influence.
6. EXTRA COSTS
6.1 You/the renter will owe, in addition to the rent, reservation and handling fees, bed linen and tourist tax.
6.2 The tourist tax contribution is determined by the municipality of the park. You/the renter always have to pay Buitenplaats de Mechelerhof the applicable tourist tax rate determined by the municipality.
7.1 Unless otherwise agreed, the guest must make payments in Euros, taking into account the agreed time periods.
7.2 If the guest, despite a prior written reminder, does not or not adequately fulfil his payment obligation within a period of two weeks after the written reminder, Buitenplaats de Mechelerhof has the right to terminate the agreement with immediate effect, without prejudice to the right of Buitenplaats de Mechelerhof to claim full payment of the agreed price.
7.3 If Buitenplaats de Mechelerhof has not received the full amount due by the day of arrival, it has the right to deny access to the vacation accommodation, without prejudice to the right of Buitenplaats de Mechelerhof to claim full payment of the agreed price.
7.4 All extrajudicial costs reasonably made by Buitenplaats de Mechelerhof, after a notice of default, will be for your account. If the total amount is not paid in time, after a written summons the statutory interest rate will be charged on the outstanding amount.
8. ARRIVAL AND DEPARTURE
8.1 The rented accommodation can be occupied from 15.00 hours on the agreed day of arrival as stated on the booking confirmation. On the agreed day of departure as mentioned on the confirmation of the reservation the accommodation has to be vacated before 10.00 hours.
8.2 If you wish to continue the agreement with Buitenplaats de Mechelerhof for a longer period than the agreed period, and Buitenplaats de Mechelerhof agrees, Buitenplaats de Mechelerhof is entitled to designate another accommodation.
8.3 If the use of the accommodation and/or other facilities is terminated earlier than the agreed date, as mentioned on the confirmation of the reservation, the renter is not entitled to a refund of (part of) the rent and/or costs made by Buitenplaats de Mechelerhof. If you have taken out cancellation insurance and you meet the conditions set by the insurance company, you can submit a claim for compensation for early termination of your stay directly to the insurance company.
9.1 All guests are required to adhere to the rules established by Buitenplaats de Mechelerhof for the parks and laid down in the Park Regulations. These regulations can be obtained from the reception desk upon arrival.
9.2 In accordance with local regulations, guests are required to identify themselves at check-in. If guests cannot show any identification, Buitenplaats de Mechelerhof may decide not to accommodate the guests.
9.3 Each accommodation may only be occupied by the maximum number of persons stated in the brochure for the relevant accommodation.
9.4 If the restaurant, bar and hall rental companies present at the park provide you with catering services or enter into catering agreements with you, these services and agreements shall be subject to the Uniform Catering Conditions. A copy of these conditions is available on request at the reception desk of the park.
9.5 Buitenplaats de Mechelerhof reserves the right to make changes to the set-up and opening hours of the park facilities. To carry out necessary maintenance, you shall allow, without any right to compensation, that during your stay work is carried out on the accommodation or other facilities.
9.6 For safety reasons, it is not permitted to place tents near the accommodation.
9.7 The Lessee should leave the accommodation clean and tidy (i.e.: no dirty dishes, take down and fold up bed linen, clean the kitchen and refrigerator, put the garbage bag in the container).
9.8 The tenant and users are required to rent bed linen from Buitenplaats de Mechelerhof.
9.9 When violating the rules and regulations mentioned in these General Conditions, Park Regulations and/or when not following the instructions of the staff, Buitenplaats de Mechelerhof has the right to remove you, the tenant and every other user from the park immediately, without refund of the rent or part thereof.
9.10 If the park management seriously suspects that the renter of an accommodation is acting contrary to the law and/or public order and/or public decency, the park management is authorized to gain access to the accommodation.
10.1 Depending on the accommodation, Buitenplaats de Mechelerhof allows a maximum of two pets. If you and/or other users wish to bring pets, you are required to mention this when making the reservation. In that case, Buitenplaats de Mechelerhof will charge you a surcharge, which you will have to pay. Buitenplaats de Mechelerhof reserves the right to refuse pets at the park (without giving reasons).
10.2 Pets must be kept on a leash outside the accommodation. Instructions given on site must be followed. The pets may not cause a nuisance to the other guests.
10.3 Dog basket must be brought along and for dogs/cats protection against fleas is mandatory, both drops, pills and tape are sufficient.
10.4 Caged animals are free of charge (please specify when booking).
10.5 Pets of visitors are not allowed.
10.6 Animals transported to countries within the EU must be in possession of a passport in accordance with the European model (from 3 July 2004). The animals must be vaccinated against rabies and identification by means of a chip or tattoo is mandatory. You are responsible for having the correct travel documents required for your destination.
11. USE OF ACCOMMODATION; INVENTORY
11.1 The renter/user and those accompanying the renter are jointly and severally liable for an orderly course of affairs in and around the rented accommodation or elsewhere in the park, use of the accommodation and the equipment present therein.
11.2 In addition, the renter/user and those accompanying the renter are always jointly and severally liable for damage caused by breakage and/or loss of and/or damage to inventory and/or accommodation. Any damage must be reported immediately to Buitenplaats de Mechelerhof and will be compensated on the spot, unless the renter can demonstrate that the damage is not due to fault of himself, other users or one of the members of his party.
12. INTERNET USAGE
12.1 Depending on the accommodation Buitenplaats de Mechelerhof offers the renter/user and the person accompanying the renter access to the internet through a WiFi network.
12.2 The tenant is responsible for the proper use of the internet as well as for the necessary hardware and software, configuration, peripheral equipment and connections to support this and for measures to secure the computer or operating system.
12.3 Buitenplaats de Mechelerhof is not liable for any damage as a result of the use of internet or network failures.
12.4 The tenant/user and those accompanying the tenant, when using the internet, should behave as a responsible and careful internet user would be expected to do and respect the legal rules. He will refrain from behavior that bothers other internet users and causes damage to Buitenplaats de Mechelerhof in the broadest sense of the word. The renter/user and the person accompanying the renter/user will refrain from visiting internet sites of an illegal nature or which are not in keeping with the reputation of Buitenplaats de Mechelerhof as a provider of accommodation.
12.5 Upon detection or suspicion of nuisance from third parties and/or (other) internet abuse by the tenant/user and those accompanying the tenant, Buitenplaats de Mechelerhof has the right to block internet access without further notice.
12.6 The tenant safeguards Buitenplaats de Mechelerhof from claims by third parties for compensation of damage which these third parties might (attempt to) recover from Buitenplaats de Mechelerhof, in so far as such liability is based on the use made of the internet by the tenant/user and those accompanying him.
13.1 Buitenplaats de Mechelerhof may require a deposit from you upon commencement of your stay. The deposit is € 150,- for a 2-person up to 6-person accommodation, but can be increased by Buitenplaats de Mechelerhof if circumstances so require (e.g. groups).
13.2 The deposit is intended to secure Buitenplaats de Mechelerhof from any damage and/or costs - in the broadest sense of the word - that may arise from non-compliance with the obligations of the renter/user and those accompanying the renter.
13.3 In case the deposit is not paid immediately, Buitenplaats de Mechelerhof has the right to deny the tenant and/or other users access to and use of the accommodation.
13.4 If you fail to pay the deposit, Buitenplaats de Mechelerhof has the right to cancel the agreement with immediate effect.
13.5 The deposit or any remaining amount will be refunded after settlement of any claims (damage to inventory/accommodation and/or other costs) made by Buitenplaats de Mechelerhof towards the renter and/or users. Any (further) claims for damages will not be cancelled by this refund.
14. CANCELLATION COSTS
14.1 In case of cancellation you will have to pay a fee to Buitenplaats de Mechelerhof. This fee amounts to
- in case of cancellation more than three months before the starting date, 15 % of the agreed upon price;
- in case of cancellation between three and two months before the starting date, 50% of the agreed price;
- in case of cancellation within two to one months before the commencement date, 75% of the agreed price;
- in case of cancellation within one month before the commencement date, 90% of the agreed price;
- in case of cancellation on the day of the commencement date, 100% of the agreed price.
14.2 The fee will be proportionally refunded, after deduction of administration costs, if the place is reserved by a third party on recommendation of you and with written consent of Buitenplaats de Mechelerhof, for the same period or part thereof.
15. BOOKING IN ADVANCE
15.1 It is possible to make a reservation for a period in which the rates have not yet been published. As a deposit, the tenant must pay € 25,- in advance, which deposit may be deducted from the final amount. If the provisional reservation is not converted into the final reservation, the deposit will be refunded.
16. FORCE MAJEURE AND CHANGES
16.1 In the event that Buitenplaats de Mechelerhof is temporarily unable to honour the agreement in whole or in part due to force majeure, Buitenplaats de Mechelerhof will propose a change to the agreement within 14 days of receiving notice of the impossibility to honour the agreement (for other accommodation/another period etc.).
16.2 Force majeure on the part of Buitenplaats de Mechelerhof exists when the implementation of the agreement is wholly or partly, temporarily or otherwise, prevented by circumstances beyond the control of Buitenplaats de Mechelerhof, including war risk, personnel strikes, blockades, fire, floods and other disruptions or events.
16.3 You have the right to reject the proposed changes. If you reject the proposed amendment, you must notify us within 14 days after receipt of the proposed amendment. In that case Buitenplaats de Mechelerhof has the right to dissolve the agreement with immediate effect. You are then entitled to remission and/or restitution of (the already paid part of) the rent. Buitenplaats de Mechelerhof will not be liable for any damage whatsoever.
17.1 Buitenplaats de Mechelerhof has the right at all times to terminate the agreement with immediate effect, if upon reservation personal data of you and/or other users is incomplete and/or incorrect. In such a case there will be no refund of the rent or any part thereof.
18.1 Buitenplaats de Mechelerhof accepts no liability for theft (including theft from bungalow lockers and pool lockers), loss of or damage to property or persons, of whatever nature, during or as a result of a stay at our park and/or the rent/the use of accommodation and/or other facilities offered by Buitenplaats de Mechelerhof, except in the case of gross negligence or intention on the part of Buitenplaats de Mechelerhof or (one of) its employees.
18.2 Buitenplaats de Mechelerhof is not liable for failures in the provision of services or defects in services provided by third parties.
18.3 You are, together with the user, severally liable for all loss and/or damage to the rented accommodation and/or other properties of Buitenplaats de Mechelerhof occurring during the use thereof by you and/or other users, whether or not caused by actions or omissions of yourself and/or third parties present on the park with your permission.
18.4 You hold Buitenplaats de Mechelerhof harmless for all claims regarding damage caused by third parties as a result of any act or omission by you, other users, your travel companions or third parties who are present on the park with your permission.
18.5 In the event of improper use or failure to leave the accommodation in good condition, including but not limited to excessive filthiness, extra costs will be charged, which you will be obliged to pay immediately.
19.1 Despite the care and effort of Buitenplaats de Mechelerhof, you may have a justified complaint regarding your vacation accommodation. This complaint should, in the first place, be reported directly to the management of the park where you are staying. If the complaint is not dealt with to your satisfaction, you will have the opportunity, not later than 1 month after your departure from the park, to submit your complaint in writing to: Buitenplaats de Mechelerhof, Spetsesweide 5, 6281 BV MECHELENor via firstname.lastname@example.org stating reservation number, name and address, date of stay, and accommodation number. The complaint will then be handled with the utmost care.
20. APPLICABLE LAW
20.1 On the agreement between you and Buitenplaats de Mechelerhof only Dutch law is applicable.
21. TRAVEL DOCUMENTS
21.1 You are responsible for having valid travel documents required for your destination. Buitenplaats de Mechelerhof accepts no liability for any consequences resulting from not having the proper travel documents in your possession.
22.1 All data you provide to us will be recorded in a file. This file is registered with the Dutch Data Protection Authority in The Hague. The database is used for our guest administration. These data can also be used to provide targeted information and offers on our and related products and services, both by ourselves and by third parties. In order to tailor this information and benefit offers as closely as possible to your interests, we may have your data combined with data known to other companies.
22.2 At your request we will correct, supplement, delete or block your data, for example if the data is factually incorrect. This may result in your no longer being able to use (part of) our services. You are entitled to request us to inform you whether personal data relating to you are being processed.
22.3 If you do not wish to receive interesting information or offers, please let us know by sending a card to: Buitenplaats de Mechelerhof, Spetsesweide 5, 6281 BV MECHELEN, or an e-mail to email@example.com .
23.1 Buitenplaats de Mechelerhof will send its correspondence digitally, unless this proves impossible.
23.2 Obvious typing and printing errors are not binding to Buitenplaats de Mechelerhof.
23.3 These general terms and conditions supersede all previous publications.